Returns & Refunds

Unused parts and products in their original condition and packaging may be returned within 30 days of delivery for a refund or exchange. Some items (such as consumables or special-order parts) may be non-returnable; this is noted at purchase.

If an item arrives faulty, damaged, or not as described, contact us within 14 days and we'll arrange a replacement or full refund, including return shipping.

If you're not satisfied with a repair, contact us first — most issues are covered under our Warranty Policy. Where a repair cannot be completed, any amounts paid for unperformed work are refunded.

Approved refunds are issued to your original payment method, typically within 5–10 business days of approval.

To start a return, email support@mobizilla.com.