Privacy Policy

We collect information you provide directly and information generated as you use our services:

• Contact details — name, email, phone, and address you give us to book or fulfill a repair.
• Device details — make, model, reported fault, and repair history needed to service your device.
• Payment information — processed securely by our payment providers; we do not store full card numbers.
• Usage data — pages visited and actions taken, collected to improve the service (see our Cookies Policy).

We use your information to provide quotes and repairs, communicate about your order, honor warranties, prevent fraud, comply with legal obligations, and improve our products. We process your data only where we have a lawful basis to do so.

We ask you to back up and, where possible, remove personal data before a repair. Our technicians access device data only as strictly necessary to diagnose and verify a repair, and never copy or retain personal content.

We do not sell your personal information. We share it only with service providers who help us operate (such as payment processors and logistics partners), with partner repair shops fulfilling your order, or where required by law.

We keep your information only as long as needed for the purposes above, including warranty periods and legal record-keeping, after which it is deleted or anonymized.

Depending on your location, you may have the right to access, correct, delete, or port your data, and to object to or restrict certain processing. To exercise these rights, contact us at the address below.

Questions about privacy? Email us at hello@mobizilla.com.